Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.arola.in 

Personal Information We Collect

Device Information

When you visit the Site, we automatically collect certain information about your device, including:

• Web browser type

• IP address

• Time zone

• Cookies installed on your device

As you browse the Site, we also collect information about:

• Pages or products viewed

• Referring websites or search terms

• How you interact with the Site

This automatically collected data is referred to as Device Information.

Technologies Used

We collect Device Information using the following technologies:

• Cookies: Data files placed on your device, often including an anonymous unique identifier.

• Log Files: Track actions on the Site and collect IP address, browser type, ISP, referring/exit pages, and date/time stamps.

• Web Beacons, Tags, and Pixels: Electronic files used to understand browsing behavior.

Order Information

When you make or attempt to make a purchase through the Site, we collect certain information, including:

• Name

• Billing address

• Shipping address

• Payment information (such as credit/debit card details)

• Email address

• Phone number

This information is referred to as Order Information.

Personal Information

In this Privacy Policy, Personal Information refers to both Device Information and Order Information.

Disclosure Process

We do not sell or rent your personal information. We may disclose your Personal Information only in the following circumstances:

• To trusted third-party service providers (such as payment gateways, logistics partners, and hosting providers) solely for order processing and service delivery.

• To comply with applicable laws, regulations, legal processes, or governmental requests.

• To protect our rights, property, or safety, and that of our customers or others.

All disclosures are limited to the minimum information required for the specific purpose.

Storage and Security Measures

• Personal data is securely stored on protected servers with controlled access.

• Storage capacity is limited to 10 GB, ensuring optimized and monitored data handling.

• We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or disclosure.

• Payment information is processed through secure, compliant payment gateways and is not stored on our servers.

Children’s Privacy

• Our e-commerce website is open to users of all ages. However, we do not knowingly collect personal information from children without the consent of a parent or legal guardian.
• If we become aware that personal information has been provided by a child without appropriate consent, we will take reasonable steps to delete such information from our records.
• Parents and guardians are encouraged to supervise their children’s online activities and ensure that personal information is shared responsibly while using our website.

Data Retention

When you place an order through the Site, we retain your Order Information for our records unless and until you request deletion of this data, subject to legal and regulatory requirements.
 

Rights of Data Subjects

At Arola Bamboo Products, we respect your privacy and are committed to protecting your personal data. As a data subject, you are entitled to the following rights regarding the personal information we collect and process. These rights are aligned with global data protection best practices, including the General Data Protection Regulation (GDPR).

1. Right to Rectification
You have the right to request correction of any inaccurate, incomplete, or outdated personal data held by us.

2. Right of Access and Restriction
You may request access to the personal data we hold about you and obtain information on how it is processed. You also have the right to request restriction of processing under certain circumstances.

3. Right to Update
You have the right to update or modify your personal information at any time to ensure it remains accurate and current.

4. Right to Deletion (Right to Erasure)
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable legal and regulatory requirements.

5. Right to Prohibition / Objection
You have the right to object to or prohibit the processing of your personal data for specific purposes, including direct marketing or where processing is based on legitimate interests.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal and regulatory requirements. Any updates will be posted on this page with the revised effective date.

Contact Us

For more information about our privacy practices or to make a data-related request, please contact us through the details provided on www.arola.in.